Suspension temporarily blocks an additional FTP account while keeping its configuration available for later use. It is useful when a contractor pauses work or you need to contain a suspected credential exposure.
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Prepare for the change
Confirm the FTP username and the applications or people using it. Decide whether temporary suspension is enough or whether a permanent deletion and credential review are needed. Keep the website content backed up if investigating unauthorized uploads.
01 Suspend or re-enabling an FTP account in DirectAdmin
- Open Account Manager > FTP Management.
- Select the exact additional account and review its directory assignment.
- Choose Suspend and confirm the action where prompted. Avoid selecting unrelated accounts or the main hosting identity.
- Test a fresh connection with that account to confirm new FTP authentication is blocked. Review running deployment jobs so repeated retries do not obscure the incident.
- When access is authorized again, select the same account and choose Unsuspend. Rotate the password before reinstatement if its confidentiality is uncertain.
How do I verify the FTP account access state?
Confirm the intended account state and test the authorized behavior. The website should continue to serve its existing files unless some separate action changed it. Suspension does not automatically remove content previously uploaded through the account.
If the change does not work
If access remains possible, verify that the client is using this FTP account rather than the main hosting credential or an independent SSH/SFTP identity. Do not assume suspension revokes every existing session immediately. For an incident, ask support to review active access and logs, and inspect affected files before declaring the account safe.