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Knowledgebase

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Metrics

Practical setup, management and troubleshooting guides for Metrics.

Articles

5 articles

Downloading raw access logs for an incident investigation Raw access logs provide request-level evidence for investigating missing pages, suspicious traffic and unexpected bandwidth. Download the relevant…

Finding the error behind a cPanel website’s 500 response A 500 response indicates a server-side failure, but the browser often hides the useful detail. Correlating a reproducible request with cPanel’s Errors…

Reading CPU and concurrent connection fault information On services using CloudLinux, cPanel may expose resource usage and fault information for the hosting account. A fault indicates a limit was reached,…

Tracing an unexpected rise in hosting bandwidth An unexpected bandwidth increase should be traced to the service and content producing it. Large downloads, bot traffic, mail activity and a compromised…

Using Visitors reports to diagnose repeated missing-file requests The Visitors report helps locate recent requests for missing resources. Repeated 404 responses can come from broken page links, an outdated cache,…

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